To better protect your privacy, we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used.
FIRST ROYAL is committed to providing you with the best possible customer service experience. FIRST ROYAL is bound by the Privacy Act 1988 (Crh), which sets out a number of principles concerning the privacy of individuals.
This policy only applies to our site. Our website may contain links to other websites. Please be aware that if you leave our site via a link or otherwise, you will be subject to the policy of that website provider. We have no control over that policy or the terms of the website and you should check their policy before continuing to access the site.
This online service is bound by the provisions of the Privacy Act 1988 (Cth), including the Australian Privacy Principles- external site.
Information we may collect from you
We may collect and process the following data about you:
Information that you provide by filling in forms on our site. This includes information provided at the time of registering to use our site, subscribing to our service or requesting further services. We may also ask you for information when you report a problem with our site.
If you contact us, we may keep a record of that correspondence.
We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
Details of your visits to our site including, but not limited to, traffic data, location data, weblogs, operating system, browser usage and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.
We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual and we will not collect personal information in this way. We may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer’s hard drive. They help us to improve our site and to deliver a better and more personalised service. They enable us:
To estimate our audience size and usage pattern.
To store information about your preferences, and so allow us to customise our site according to your individual interests.
To speed up your searches.
To recognise you when you return to our site.
Our website uses Google Analytics, a service which transmits website traffic data to Google servers in the United States. Google Analytics does not identify individual users or associate your IP address with any other data held by Google. We use reports provided by Google Analytics to help us understand website traffic and webpage usage.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
We use information held about you in the following ways:
We may also use your data, or permit selected third parties to use your data, to provide you with information about goods and services which may be of interest to you and we or they may contact you about these by [post or telephone].
If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please tick the relevant box situated on the form on which we collect your data.
We may disclose your personal information to third parties:
In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us through our contact form set out on our contact page.
Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of A$ 500 to meet our costs in providing you with details of the information we hold about you.
The First Royal Holdings team was extremely diligent and meticulous in detail, explaining mortgages and other financial products clearly & simply. Jehan and the team provided a fantastic service and kick started my savings into an investment that has yielded great results. I have always had good interest rates, as the team negotiates on my behalf at every opportunity. This takes the stress out of the procedure for me and I know that everything is well organised and set up to be as cost effective and simplest way possible. In my experience, First Royal Financial Services consistently provide first class advice not only in mortgage matters but also in Accounting and Taxation matters, in optimising any available benefits or assistance and in all areas of Financial Planning.
We moved from renting in Sydney to our own house in Melbourne. The reason we were able to do that is because of Jehan. From our very first call, to taking the keys of our first own house, Jehan managed the entire process. We contacted Jehan to organize the finance, but he clearly understood our situation and went to that extent of helping us in finding and choosing the right property. Jehan was very Professional, knowledgeable and took the stress out of us. We are extremely fortunate to have Jehan in this journey. Very very grateful to Jehan for making our dream come true.
I want to say a huge thank you to Jehan for helping me out to get my first house. I was highly impressed with the level of service and advice he provided. Since, I went for a land and construction package I needed that support very much and Jehan overwhelmingly delivered it without any hesitation. Without any doubt I wouldn’t have received this service if I had approached the Bank directly. Always would recommend anyone to Jehan.
During the last 12 years, I have invested in a number of properties and dealt with many brokers and bankers. Initially, we were living in Melbourne and then moved to Brisbane. Jehan was introduced to us by a friend, who managed both our property purchases here in Melbourne and Brisbane. Time to time, we have sold and purchased numerous properties with very challenging situations. But Jehan managed everything with ease and care. We have no hesitation in recommending Jehan and his team to anyone who is seeking to acquire property.